Roles That Can Archive Requests: Agent, Manager, Admin, Owner

Table Of Contents

How To Archive A Request?
How To Find Archived Requests?
How To Restore Archived Requests?

How To Archive A Request?

To archive a Request:

Go to the Request you want to archive,
In the chat box, select the file box icon in the top right corner.

How To Find Archived Requests?

To find your archived Requests:

In the Requests tab, select the sliders icon on the top bar, next to the search bar,
In the new window, tick the "Archived requests" box under the "Filter by" section,
Now, you should see archived requests in the list, Kanban, and table view.

How To Restore Archived Requests?

To restore your archived requests:

Filter out your Requests to show the archived Requests,
Select the Request you’d like to restore,
Now, your Request is visible to all users.

Updated on: 20/03/2024